Shipping & Returns

Orders within the US:
We ship out items via USPS. US orders require at least 7 business days to be fulfilled. Orders containing pre-order items are shipped together upon the item(s) release date.

International orders:
International customers may also be charged additional customs and import fees depending on the country's policies. These are the buyer's responsibility, so please consider this when placing international orders.

Returns and Exchanges:
All sales are final. We gladly accept exchanges for damaged or defective items. Just contact us within 14 days of delivery and ship items back within 30 days of delivery. Depending on where you live, the time it may take for your exchanged product to reach you may vary. We don’t guarantee that we will receive your returned item.

*Please note USPS, FedEx, and UPS are all strained in their daily operations, with tracking numbers only sometimes reflecting the current status of a package. Before emailing us to inquire, ensure you have contacted the shipping service (parcels are considered in the receiver’s purview once they leave here). Please also place your order number in the subject of your email.

Terms & Conditions

By placing an order for our services, you accept and agree to the following terms and conditions.

Lucky Risograph uses the Risograph printer for its printing service. The Risograph is a digital duplicator that mimics the print procedure and quality of screen printing. During the printing process, potential imperfections might occur.

Imperfections

1. Smudging may occur on a finished print. Since Risograph inks are eco-conscious vegetable oil-based with no chemical curing agents, the outcome is similar to newspaper prints.

2. Uneven Ink coating will occur due to the printing process of the machine. We try to avoid this issue as much as possible, but when large areas of ink are printed, uneven distribution of ink might be noticeable.

3. Track marks may appear on prints that require more color layers. When multiple color layers are printed, the machine's paper feeder has a higher chance of transferring wet ink as track marks down the center of the sheet.

4. Rush jobs may contain unavoidable smudging and track marks depending on the time frame.

5. Misalignments might occur for prints requiring two or more color layers. A multi-color or double-sided print requires multiple passes through the machine, causing a higher rate of misalignments between color layers and pages. We try our best to minimize the number of misaligned prints through various techniques, but many factors can cause a higher rate of misalignment— please consult us if your job requires very precise alignment. Our usual acceptable threshold is around ~1-1.5mm, depending on what is being printed.

Payment 
Production and file preparation will only begin when payment has been made in full according to the agreed invoice. Once we begin production and file preparation, we do not offer refunds. Unique materials ordered for production are non-refundable once payment is complete. Changes made to the files after production begins will incur additional charges.

Production time 
Production time greatly depends on the project. Factors such as the number of copies needed, layers, double-sided printing, the binding method, and finishes will significantly affect the final delivery date. Deadlines must be presented by the clients during the quote process and confirmed again during the invoice process. The cost of production and the ability to complete the job within the time frame presented can be greatly affected. Jobs that require less than 10 business days for production are subject to a rush fee. We are not responsible for any delays caused by the shipping carrier. Shipping is not factored into production time. All jobs will begin production once all files are print-ready and payment is completed.

Shipping
We ship worldwide using USPS, UPS, Fed-Ex, and DHL. We take great care of our products and packaging to prevent all damage to the final project. Any damages during transit must be formally filed with the delivery company. We are not responsible for any delays caused by the carrier and will not process any refunds for late deliveries.

File setup
Upon request, we can send you a file setup guide that will best fit the scope of your project. Once your file(s) has been submitted to us, we will look over your file(s) before production. If there are any outstanding errors in your file(s), we will warn you of them and tips on how to fix them. We are not an editorial service and will not meticulously check your file(s). We are not responsible for any technical, editorial, or design errors that may be present in your file(s). Such errors include but are not limited to:

• Grammatical errors

• Low-resolution images

• Design errors or incorrect color matching created by the client

• Wrongly selected printing options, sizes, finishing options, or quantity

• Duplicate order(s) placed by clients

• Color matching without hard proof approval

• Editorial errors, such as underestimated sizing, typeface choice, margin placements, incorrect bleed, or image orientation

• Delivery delays due to client’s lack of responses to questions regarding production, incorrect file setup, or delays in file submission

Print Samples for Our Portfolio
We reserve the right to showcase any/all of the client’s printed work as part of our portfolio, website, and social media platforms. We acknowledge the confidential nature of projects and agree only to display a client’s work once a project has been publicly launched. Under no circumstances will we display content if the client requests us not to.

Pre-Production
For us to begin the printing process, we would like to understand the full extent of your project to provide you with our highest quality of work. Doing so will ideally require frequent contact and updates on the project’s details. Once a quote has been reviewed and agreed upon, we will send you an invoice that finalizes the details of your project and product quality. Please review the invoice carefully before paying.
Before paying for our services, on request, we can provide digital or physical proofs of your final product before production. 
A digital proof will be a digital simulation of what the final print will look like. This will not look identical to the actual print due to the unique printing process of the Risograph. If you would like a printed proof, we can offer a separate quote detailing its cost.  Our physical proofs can be a copy of the final print, color variations, select page(s) of a book, or color value tests. Final proofs can be scanned, picked up in person, or mailed.
Once you are satisfied with the proofs and decide to proceed into full production, please be aware that any changes to your project may incur additional charges according to the parameters of the change.